Frequently Asked Questions

Your guide to radiant skin and seamless shopping with Melaxin.

Are Melaxin products suitable for sensitive skin?

Yes, our formulas are dermatologically tested and developed with high-purity ingredients designed to be gentle yet effective for all skin types, including sensitive skin.

How long does shipping take?

Standard shipping typically takes 3-7 business days for domestic orders. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return or exchange.

Do you test your products on animals?

Melaxin is committed to ethical beauty. We are a 100% cruelty-free brand and do not conduct animal testing on any of our products or ingredients.

How can I track my order?

Once your order is shipped, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.