Returns & Exchanges

At Melaxin, we strive for complete satisfaction with your skincare journey and offer a 30-day return window for products that do not meet your expectations. Items must be returned in their original packaging and in gently used or unused condition to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal or contact our support team with your order number and the reason for your return to receive a Return Authorization.

2

Prepare the Package

Securely pack the items in their original box, ensuring all components are included, and attach the prepaid shipping label provided by our team.

3

Ship It Back

Drop off your package at any authorized carrier location and keep your tracking receipt for confirmation of the return shipment.

4

Receive Your Refund

Once our warehouse inspects the returned products, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing